Successful International Communication

Have you ever felt frustrated talking to someone? Have you ever been puzzled by the way someone communicates, or struggled to understand what people really mean? Communication issues can be amplified when communicating internationally with people who have different norms and practices to our own. If left unresolved, these difficulties can escalate. Successful International Communication is for anyone communicating across cultures, whether socially or for work. You might be using English to play your part in an international team. Perhaps you are communicating virtually, or maybe you are a globe-trotter. Or you might be a language teacher or communications trainer looking to help your learners become reflective, effective international communicators. This handy guide is filled with easy-to-relate-to anecdotes and discussions on the use of English as a global language and the key issues of intercultural communication. Combining theory and practice, it explores different interpersonal skills; for example, relationship building and conflict management skills. Throughout the book, there are a number of critical incidents, discussion questions and other such tasks for you (as the reader) to complete, which in the process, encourage you to reflect on your own opinions, thoughts, experiences, and possible prejudices, whilst promoting self-awareness. Useful tip sections throughout the book summarise key points from the practical units, as a reminder of the steps to follow for successful international communication.