Main Advanced Customer Analytics: Targeting, Valuing, Segmenting and Loyalty Techniques Edition: 1

Advanced Customer Analytics: Targeting, Valuing, Segmenting and Loyalty Techniques Edition: 1

Name: Advanced Customer Analytics: Targeting, Valuing, Segmenting and Loyalty Techniques Edition: 1
Rating: 5.0 (4 reviews)
ISBN: 9780749477158

Mike Grigsby

5.0 / 5.0

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Advanced Customer Analytics provides a clear guide to the specific analytical challenges faced by the retail sector. The book covers the nature and scale of data obtained in transactions, relative proximity to the consumer and the need to monitor customer behaviour across multiple channels. The book advocates a category management approach, taking into account the need to understand the consumer mindset through elasticity modelling and discount strategies, as well as targeted marketing and loyalty design. A practical, no-nonsense approach to complex scenarios is taken throughout, breaking down tasks into easily digestible steps. The use of a fictional retail analyst 'Scott' helps to provide accessible examples of practice. Advanced Customer Analytics does not skirt around the complexities of this subject but offers conceptual support to steer retail marketers towards making the right choices for analysing their data.

Request Code : ZLIB.IO18350295

Categories:

Year:

2022

Publisher:

Kogan Page

Language:

English

ISBN 10:

0749477156

ISBN 13:

9780749477158