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Dealing With Difficult People

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Explains how to:
  • Identify 10 bothersome behaviors and deal successfully with each of them
  • Understand why people become difficult
  • Use sophisticated techniques to neutralize whining, negativity, attacks, tantrums and more
  • Cultivate the nine ""take-charge"" skills that prevent people from becoming difficult

Request Code : ZLIBIO2687160
Categories:
Year:
2006
Publisher:
McGraw-Hill Publishing
Language:
English
Pages:
128 pages
ISBN 10:
0071487158
ISBN 13:
9780071487153
ISBN:
9780071487153,0071487158

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