Main Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center

Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center

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This book covers the gamut from buying the right equipment and software to monitoring agents, measuring their productivity, enhancing customer relationships, and running an innovative and efficient center. It includes use of fax-on-demand, interactive voice response, e-mail, and Web sites.
Request Code : ZLIBIO626986
Categories:
Year:
1999
Edition:
3rd
Publisher:
CMP Books
Language:
English
ISBN 10:
1578200474
ISBN 13:
9781929629220
ISBN:
1578200474,9781578200474,9781929629220

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