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Wow! That's What I call Service: Stories of Great Customer Service from the Wow! Awards
Wow! That's What I call Service: Stories of Great Customer Service from the Wow! Awards
Don Hales, Derek Williams
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Every once in a while you fall in love. Someone makes a connection with you, and you want to buy from that person or organisation. And it's not necessarily because they provide a superior product. They give something of themselves that makes you say, "WOW! This book includes stories about people and businesses that cause customers to fall in love.
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